Our Policies
Booking Policy
A credit card is required to book all appointments. The card will not be charged unless changes are made within 12 hours of the appointment time and according to our Cancellation Policy, listed below.
New Clients
First visit? Please arrive a few minutes early to start the relaxation process. You can get comfortable, fill out a health-intake form, and discuss with your therapist what you’d like to focus on. Clients who are over 15 minutes late will be asked to reschedule their appointment and if we cannot accommodate you, a cancellation fee will be charged.
Cancellation Policy
A cancellation or request to reschedule made less than 12 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services. A no-show for an appointment will be charged 100% of the booked services.
Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee may be charged. We will try our best to reschedule your appointment for another time that suits you.
We realize that emergencies occur. If you do need to cancel or reschedule your appointment, we simply request that you inform us at least 12 hours in advance. If the booking was made for the same day, we require at least 2 hours notice.
The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, keep our schedule filled, thus providing better service for each one of our established and future clients.
Covid-19 and Health Safety Policy
Effective March 1st, 2022, the town of Westborough is no longer under a mask mandate. The wearing of masks or face coverings is not mandatory at Westborough Massage, LLC. Masks will be available, if needed. We value the privacy of our clients and therapists and will not ask for or provide vaccination status. We are continuing to keep our promise to clients and therapist to make sure Westborough Massage stays a safe and comfortable place.