At Westborough Massage, we understand that unexpected events happen in everyone's life. In an effort to be fair to everyone, the following policy is honored:

We ask you to realize that when you forget your appointment or fail to cancel with enough notice in advance, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive our services.

We understand that it is easy to forget an appointment made months in advance, all our appointments are confirmed 24 hours in advance and another reminder is sent out 6 hours in advance.

Our Policy:

A cancellation, no show or request to reschedule made less than 12 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services.

Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.

A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide.

In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.

We realize that emergencies occur. If you do need to cancel or reschedule your appointment, we simply request that you inform us at least 12 hours in advance. If the booking was made for the same day, we require at least 2 hours notice.

The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, keep our schedule filled, thus providing better service for each one of our established and future clients.

Thank you for your cooperation!